FAQ

Accessible Parking
Accessible Parking is located near the main entrance to the amphitheater.  A state issued handicap license tag or an ADA (Americans with Disabilities Act) hang tag placard must be displayed to access accessible parking.

Accessible Seating
Accessible Seating is available on the top concourse level. An ADA restroom is also available on the concourse level. If an ADA companion chair is needed a member of the Icehouse Staff will assist. 

Weather
All events are rain or shine. Check the website or social media on the day of the event for severe weather conditions that may change show time. In the event of severe weather conditions (e.g. thunder, lightning, high winds) before gates open, fans should follow directions from the event staff. If you are instructed to leave the amphitheater, please leave and remain inside a vehicle or building until the storm passes and event staff gives the all clear to come back to the gates. If severe weather occurs after a show has started announcements will be made from the stage concerning the status of the event. Again, please follow the directions of all event staff.

For the most up to date information check our Facebook page.

Parking
There are a small number of parking spots available in the parking lot adjacent to the amphitheater. After 5PM parking is also available in Town Hall parking lot off of Maiden Lane, and after 6PM at the Lexington County Court buildings.

There is also a paved lot located at the intersection of Hendrix St and South Church St, as well as an overflow lot at 350 South Church St.

Please be courteous to local businesses’ private parking lots and use public lots.
 

Smoking
Smoking, including vaping and E cigarettes, is not permitted inside the gates of the amphitheater, and within 50 feet of the entrance gates. This includes all seating areas and concourse areas.

Bag Policy
All bags must be 8”x12”x12” or smaller.
No book bags.
All persons and bags are subject to search by event personnel.

Re-Entry
There is no re-entry for ticketed events.

Umbrellas
Umbrellas are not allowed in the amphitheater.

Prohibited Items
Aerosol cans, alcoholic beverages, cameras with removable lenses, coolers, picnic baskets, fireworks, illegal drugs, laser pens and pointers, lawn chairs, noisemaking devices, outside food and beverage, video or recording devices, weapons and any other items deemed inappropriate or dangerous by the amphitheater management are prohibited.  All event attendees and staff will be asked to leave if they violate these rules.

Lawn Chairs and Blankets
Small Blankets (3’ x 8’, or smaller) stadium seats and seat cushions are always welcome, and patrons are permitted 1 seat per person. Lawn chairs are prohibited, and are defined as a free standing chair. This includes but not limited to camp chairs, beach chairs, tri-fold chairs, and lounge chairs. Seats are defined at 20” of space on the concrete ledge.

Animals
Pets are not allowed in the amphitheater.  Service animals are permitted when escorting guests or staff with disabilities.

Cameras
Cameras without a detachable lens, digital and disposable cameras are permitted at the amphitheater unless otherwise noted for a specific event. There is no audio or video recording allowed in the amphitheater.

Tailgating
Tailgating is generally permitted. However, open alcoholic beverages are not permitted in the parking lots. Due to risk of fire, open flame fires and charcoal, and gas grills are prohibited.

Tickets
All ticket sales are final, with no refunds offered.
If a show is rescheduled or canceled, refunds will be offered for a limited amount time.